Exchanges, Returns, and Replacements
All Kitty Swag items are hand-crafted and custom-made and require 2-3 days for production time. Our kitties work really hard to make your stuff purr-fect!
If you are dissatisfied with our product, you have 15 days from the shipped date to contact Kitty Swag.
We offer worldwide shipping for all our furry friends. Shipping times vary by country:
- United States (5-7 days)
- Canada (5-7 days)
- International (7-10 days)
If your item is lost in transit, just let us know and we will send out a replacement. Items marked delivered or return to sender must be send to an alternative address.
If you would like to return an item due to a sizing issue, we offer a one-time free replacement one size smaller or bigger than the original size on the order. We do not offer size exchanges on all over prints.
If you received a defective product, wrong product, or wrong size, just contact us at firstname.lastname@example.org and we will offer a refund or replacement.
For all customer concerns, please contact email@example.com and include the following:
- Your name and email
- Order number
- Picture of wrong or damaged item
- Changes necessary to correct/replace order (i.e., colour, size, style)